Policies in place as of October 2020
M-F: 10am-7pm; Sat: 10am-6pm; Sun: 12pm-5pm
Bike World Rentals at Historic Pearl have reopened!
Due to unprecedented demand, we still have several policies and practices in place to help you shop safely. Please review our current policies and get in touch with questions.
1.) The City of San Antonio and Bexar County recommend masks be worn at all times in a retail store.
2.) Our ability to field telephone calls is limited at this time. Please be patient with us if we can't get to the phone.
3.) Emails may take up to 48 hours to reply but we'll get back to you as soon as we can.
4.) Wait times outside stores are generally 15 to 30 minutes but can be UP TO AN HOUR or more due to limits on store capacity. Weekends are especially busy.
5.) Service Departments are CLOSED AT ALL LOCATIONS due to backlog and lack of storage space. Emergency repairs and quick adjustments for Trek bikes and bicycles purchased from our stores may be performed at the discretion of the service department if time permits.
6.) Bike purchases can take up to 48 hours for assembly due to demand and backlog.
7.) Online orders (when available) will take 2-3 days to process. WE WILL CONTACT YOU WHEN YOUR ORDER IS READY FOR PICKUP. Credit card errors/address issues may prevent your order from being processed and bike/product may go to the next purchaser. Store to store transfers are not available at this time. We'll let you know which location has your order when it is ready for pick up. We apologize for any inconvenience.
We will return to regular practices as soon as logistics permit. Thanks for understanding!