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Shop Policies

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 14 days and we'll replace it or give you a refund. See Returns & Exchanges for details.

IN-STORE PICKUP

Most orders will be ready within 2-3 business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged. All online orders must be picked up in store. Shipping is not available at this time.

SHIPPING

All online orders must be picked up in store. Shipping is not available at this time.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. We strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit, by calling or emailing us. Thank you!

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

SERVICE & REPAIR

Completed bike repairs must be picked up within 7 days. Completed bikes that are not picked up within 7 days will be charged a $5.00 storage fee every day after. Any repair bike(s) left for more than 30 days will be considered abandoned.

RETURNS & EXCHANGES

Return Policy

You may return or exchange any item for any reason within 14 days of purchase. Returns and exchanges must be in new, unused condition, complete with original packing, product manuals, and a copy of your receipt. Please note, bike returns and/or exchanges are subject to a restocking fee. Returns must be completed in-store. Used product cannot be returned. Note: All other returns that are re-packed in damaged boxes, or missing any packing materials, owners manuals, etc. will be assessed a 15% restocking fee. Sale, discounted, and closeout items are final sale. All tool sales are final. Please note that we do not do cash returns.

Please note that most special order items cannot be returned under any circumstances. Those that we do accept, at our discretion, are subject to a 20% restocking fee.

How To Return A Product

Please visit our shop during regular business hours. For quesitons:

Phone Support: 210.828.5558

Email Support: orders@bikeworld.com